PG 13 Privacy Policy

Last updated: 2025. This policy explains how pg 13 collects, uses, and protects your personal information.

1. Information We Collect

When you register and use the pg 13 platform, we collect several categories of information to operate your account and provide our services effectively:

  • Account information: Full name, date of birth, email address, phone number, and username provided during registration. This information is required to create and verify your account.
  • Payment information: Transaction records related to Philippine Peso (PHP) deposits and withdrawals, including GCash account references, Maya transaction IDs, QR Ph references, and bank transfer details. We do not store full payment credentials directly — these are processed through our payment service providers.
  • Identity verification data: Government-issued ID documents may be requested during account verification to comply with age and identity requirements.
  • Device and browser data: IP address, device type, operating system, browser version, and screen resolution collected automatically when you access the platform.
  • Usage data: Pages visited, game sessions, features accessed, time spent on the platform, and actions taken within your account.
  • Cookies and similar technologies: Session identifiers, preference data, and analytics markers stored in your browser. See Section 3 for details.

2. How We Use Your Information

PG 13 uses the data we collect for the following purposes:

  • Account management: To create, maintain, verify, and secure your player account, including processing login requests and managing account settings.
  • Transaction processing: To handle PHP deposits, withdrawals, and balance management through local payment channels used by Philippine players.
  • Platform operation: To deliver games, promotions, VIP tier tracking, and personalised content relevant to your account activity.
  • Security and fraud prevention: To detect and respond to suspicious activity, protect against unauthorised access, and enforce the platform's Terms and Conditions.
  • Regulatory compliance: To meet obligations under applicable Philippine laws, including age verification and anti-money laundering requirements.
  • Customer support: To respond to queries submitted by email or live chat, and to track issue resolution.
  • Service improvement: To analyse platform usage patterns and identify areas for improvement in navigation, game performance, and mobile experience.

PG 13 does not use your personal data for unsolicited third-party marketing or sell your information to external advertisers.

3. Cookies and Tracking Technologies

The pg 13 platform uses cookies and similar browser-based technologies to maintain session state, remember your preferences, and collect anonymised usage statistics. The types of cookies used include:

  • Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in during your visit. Disabling these will prevent you from accessing your account.
  • Preference cookies: Store your language settings and interface preferences across visits.
  • Analytics cookies: Collect anonymised data on page visits and user flows. This data is used in aggregate to improve platform performance and does not identify individual users by name.

Most browsers allow you to control cookie settings through your browser preferences. You can choose to block or delete cookies, but this may affect the functionality of the platform, including account login and session management.

4. Data Storage and Security

Personal data collected by pg 13 is stored on servers with access controls, encryption in transit, and routine security monitoring. We apply technical and organisational measures appropriate to the nature of the data we hold, with the goal of protecting your information from unauthorised access, disclosure, or loss.

While we implement reasonable security practices, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, contact our support team immediately at [email protected].

Data is retained for as long as your account is active and for a reasonable period thereafter to meet legal and compliance obligations. Account data that is no longer required for these purposes will be securely deleted or anonymised.

5. Sharing Data with Third Parties

PG 13 does not sell or rent your personal data to third parties. We may share specific data with trusted service providers who support platform operations, including:

  • Payment processors: GCash, Maya, and other Philippine payment service providers involved in processing your PHP transactions. These providers operate under their own privacy and security standards.
  • Identity verification services: Third-party providers used to verify age and identity documents during account registration or verification.
  • Analytics providers: Services that process anonymised usage data to help us understand platform performance.
  • Legal and regulatory authorities: Where required by applicable Philippine law, court order, or regulatory directive, we may disclose account or transaction information to relevant authorities.

All third-party providers engaged by pg 13 are required to handle your data in accordance with applicable privacy and security standards.

6. Your Rights as a User

As a registered member of the pg 13 platform, you have the following rights regarding your personal data:

  • Access: You may request a summary of the personal data we hold on your account.
  • Correction: If any of your account information is inaccurate or outdated, you may request that it be corrected. Some changes can be made directly through your account settings.
  • Deletion: You may request deletion of your account and associated personal data. Requests will be processed subject to legal retention requirements. Outstanding balances must be settled before deletion can be completed.
  • Objection: You may object to certain uses of your data, such as receiving promotional communications. Note that essential account and transaction data cannot be opted out of while your account is active.

To exercise any of these rights, contact the support team at [email protected] with your request and account details. We will respond within a reasonable timeframe and in accordance with applicable law.

7. Protection of Minors

PG 13 does not knowingly collect personal data from individuals under the age of 18. Registration on the platform requires users to confirm they meet the minimum age requirement. If we become aware that an account has been created by a minor, that account will be suspended immediately and any associated data handled in compliance with applicable regulations.

If you believe a minor has registered on the pg 13 platform, please notify our support team at [email protected] so we can investigate and take appropriate action promptly.

8. Policy Updates and Contact

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable laws. The revised version will be published on this page with an updated effective date. We encourage you to review this policy periodically.

For questions or concerns about how pg 13 handles your personal data, or to submit a data rights request, contact our support team:

You can also review our Terms and Conditions for further information on account rules and platform usage.

Questions About Your Data?

If you have questions about how pg 13 handles your personal information, our support team is available to help. You can also visit the FAQ for quick answers about account management and data rights.

Create an Account Visit FAQ